Online Exchange Policy
- 50% down payment on order is non -refundable.
- No exchange or refund is made once an order is placed.
- Any fault or changes will only be accepted within 24 hours.
- The Buyer is responsible for any return shipping costs for exchanges.
Shop Exchange Policy
- 80% down payment on order is non-refundable.
- No exchange or refund is made once the invoice is issued.
- Any fault or changes in order will only be accepted within 48 hours.
- Exchange/ Return (No refund) of readymade items will be accepted within 24 hours.
- Pickup of order within 3 months only. If not collected items within 3 months will be donated to charity.
- Store credit is valid for 30 days after purchase.
- For any special refund cases, allow 14 days refund for refund to be processed. We hold the right to deny refund doesn’t meet our return policy requirements.
- Return should be addressed to our boutiques only.
- Any further inquiries should be directed to info@slouchyzmarket.com